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General FAQs
1
What services does PakZing offer?
PakZing provides same-day delivery, next-day delivery, COD services, international shipping, return management, express parcel delivery, and complete logistics solutions for businesses.
2
How can I track my shipment?
You can track your parcel using the tracking number on our website or mobile app. Real-time tracking updates will be displayed instantly.
3
What areas does PakZing serve?
We operate across Pakistan, covering major cities and remote locations. International delivery is also available to selected countries.
4
How do I schedule a pickup?
Pickups can be scheduled through our website, mobile application, or customer service helpline. A rider will pick up the parcel at your preferred time.
5
What are your delivery times?
We offer same-day delivery in selected regions, next-day delivery nationwide, and international delivery times depending on the destination.
Pickup & Payments FAQs
6
Do you offer Cash on Delivery (COD) services?
Yes, PakZing specializes in COD services and also provides early COD settlements to help businesses maintain steady cash flow.
7
What payment methods does PakZing accept?
We accept cash, bank transfers, credit/debit cards, and mobile wallet payments. Businesses can request customized payment terms.
8
How can I contact customer support?
Our support team is available via phone, email, live chat, and through the contact form on our website. (Insert operating hours here.)
9
What is your return handling process?
We offer complete return management. Upon request, we arrange a pickup, track the return, and safely deliver it back to the merchant.
10
How does PakZing ensure the security of shipments?
PakZing uses secure packaging, end-to-end tracking, rider verification, CCTV-enabled hubs, and strict parcel handling protocols.
Delivery FAQs
11
What should I do if my shipment is delayed or lost?
Contact our support team immediately. We will investigate the issue, track the parcel, and provide a resolution as quickly as possible.
12
Does PakZing offer international shipping?
Yes. We work with trusted global partners to provide reliable international parcel delivery.
13
How do I become a business partner with PakZing?
Submit a partnership request through our website or contact our sales team. We will guide you through the onboarding process.
14
What is your policy for fragile or high-value items?
We offer special handling services, protective packaging, and optional insurance for fragile or valuable shipments.
15
Can I modify shipment details after booking?
Yes, modifications such as delivery address or date can be made depending on parcel status. Contact customer support as soon as possible.
Payments & Account FAQs
16
How do I cancel a shipment?
Shipment cancellation is possible if the parcel has not been dispatched. Contact customer support immediately.
17
Do you offer early COD settlement?
Yes, merchants can choose early COD settlement instead of weekly or monthly payout cycles.
18
Are there any hidden charges?
No. All fees—including delivery charges, fuel surcharge, weight slab charges, and COD fees—are clearly defined in our rate list.
Returns & Handling FAQs
19
What is PakZing's return policy?
Return parcels are picked up, scanned into the system, and returned to the merchant with complete visibility throughout the process.
20
Do you provide reverse pickup for customer returns?
Yes. Reverse pickups can be scheduled through the merchant, and our team will collect the item and return it safely.
Need more help?
If you couldn't find the answer to your question in our FAQs, please don't hesitate to contact our customer support team directly through our website or helpline.